In a bid to bring in more customer friendly services to India, Alibaba.com Limited, a leading small business e-commerce company globally has launched its customer service operations in India. The move
In a bid to bring in more customer friendly services to India, Alibaba.com Limited, a leading small business e-commerce company globally has launched its customer service operations in India. The move comes amidst the strong growth and expansion the company is witnessing in the Indian market.
According to data available as of June 2010, an average of over 30,000 new users have been registering with Alibaba.com, to avail its services. More than 1.45 million users from small businesses in India were using Alibaba. com’s services to reach out to more than 13.6 million registered buyers and suppliers on its international marketplace.
The customer service operations in India will be headed by Mr. Sandeep Deshpande, Country General Manager, Alibaba.com, India.
Commenting on the launch of the Customer Service Operations in India operations, David Wei, Chief Executive Officer at Alibaba.com, said, “The growth of the Indian marketplace has been impressive. Indian small businesses are savvy and they understand the advantages that the internet can bring to them both in domestic and foreign trade. India is one of Alibaba.com’s largest markets and we wish to enhance our customer service and support for our Indian members in line with their evolving needs. The local customer service operations will enable Alibaba.com to work with our customers more closely, helping them grow even faster, providing new jobs and fostering economic growth.”
India is currently the largest supplier market outside of mainland China and the second largest buyer market of Alibaba.com.