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FixXpert: Transforming India’s Home Services Landscape
In a market as diverse and densely populated as India, home maintenance and repair services remain essential for every household. Yet, this sector has long been riddled with inefficiencies, lack of transparency, and inconsistent service quality. Traditionally, homeowners have had to rely on informal technicians, unverified contacts, and word-of-mouth references for everything from plumbing and electrical work to appliance repair and home cleaning. This highly fragmented approach has left millions of consumers vulnerable to fluctuating prices, uncertain schedules, and unreliable workmanship.
FixXpert emerges as a powerful solution to this problem—a tech-first, trust-based, and nationally scalable brand that redefines how home services are delivered and experienced.
Understanding the Industry Landscape
India’s home repair and maintenance industry is massive, with a projected market size of Rs. 1.5 lakh crores by 2030. More than 80 million households require routine services, whether it's repairing a ceiling fan, fixing a leaky faucet, servicing a water purifier, or doing preventive electrical checks. The demand spans across socio-economic segments, geographic regions, and property types.
Despite this huge demand, the sector has remained largely unorganized. Local technicians operate independently, often without standard pricing, formal training, or professional certifications. Inconsistent service delivery and lack of customer support are common pain points. Meanwhile, consumer preferences are shifting: nearly 70% now prefer digital platforms for scheduling home services, reflecting a broader trend toward convenience, speed, and transparency.
This is where FixXpert steps in as a game-changer—bridging the gap between consumers’ rising expectations and the industry’s outdated operating methods.
FixXpert’s Vision: A New Standard in Home Services
FixXpert was founded with a bold vision: to become India’s most trusted and widespread home service brand. This is not just about scale, but about impact—FixXpert envisions a future where every household, whether urban or rural, has access to standardized, verified, and professional home services.
The goal is ambitious yet achievable. By 2030, FixXpert aims to establish franchise operations in every district across the country, offering seamless service delivery powered by a national network of trained technicians and local entrepreneurs.
This vision is underpinned by five strategic pillars:
Technology: The Backbone of FixXpert
At the core of FixXpert’s disruptive model is its AI-powered technology platform. The brand has developed both mobile and web applications that eliminate the guesswork from hiring home service professionals.
Some of the key features include:
This combination of automation, personalization, and intelligent design helps FixXpert deliver an unmatched customer experience while maintaining operational efficiency.
Customer Experience: Built for Trust and Convenience
FixXpert’s customer-first philosophy is evident in every interaction. From booking to billing, the process is designed to be intuitive, fast, and trustworthy. Each technician undergoes background checks, skill assessments, and training to ensure they represent the brand’s high standards.
Transparent pricing is a key differentiator. Customers know what they’re paying for upfront—there are no hidden charges, vague quotes, or surprise fees. Service packages are clearly listed, along with estimated durations and scope of work.
Feedback loops are integrated into the platform, allowing customers to rate technicians, share experiences, and escalate concerns directly through the app. This continuous feedback helps the brand maintain quality and respond to issues proactively.
Franchise Model: Powering Local Success
FixXpert’s franchise-first model creates opportunities for local entrepreneurs while maintaining centralized support and brand control. Each franchise owner operates within a defined geographic area, recruiting local technicians, managing schedules, and ensuring service delivery standards.
The brand provides comprehensive support for franchisees:
This model ensures rapid scalability, localized service availability, and consistent brand experience across regions. Franchise partners benefit from a proven business blueprint and the credibility of a national brand, while customers benefit from local responsiveness and accountability.
Empowering Skilled Workforce
India has a vast, underutilized talent pool in the home repair and maintenance sector. FixXpert is committed to turning these individuals into skilled professionals. The brand works with industry trainers and educational partners to offer certification programs, focusing on technical skills, customer interaction, and digital literacy.
These programs don’t just create jobs—they create careers. Technicians gain access to regular income, tools, safety gear, and upskilling opportunities, lifting their standard of living and professional dignity.
FixXpert also fosters inclusivity by welcoming youth, returning migrants, and underrepresented communities into its training pipeline, offering a pathway to stable employment and entrepreneurship.
Eco-Friendly and Sustainable Practices
As part of its long-term vision, FixXpert is integrating green practices into its service model. From encouraging the use of eco-friendly cleaning materials to optimizing technician routes for fuel efficiency, every decision is guided by a commitment to sustainability.
The brand educates customers on water conservation, energy-saving appliance care, and responsible disposal practices through its content channels and technician interactions. These small actions collectively contribute to a greener environment and a more responsible service culture.
Scaling with Purpose
FixXpert’s roadmap for the future includes aggressive expansion, deeper tech integration, and expanded service verticals. By 2030, the brand aims to serve every district, enabling hyperlocal convenience with national-level quality.
Planned innovations include:
The brand is also exploring partnerships with property developers, rental platforms, and insurance companies to offer bundled services, ensuring that FixXpert becomes the default choice for all household needs.
FixXpert isn’t just solving a market inefficiency—it’s redefining how home services are perceived, delivered, and experienced. By bringing together technology, trust, local entrepreneurship, and skilled manpower, it creates a seamless system where customers, technicians, and franchisees all thrive.
As a digital-first, service-led, and customer-obsessed brand, FixXpert is building a future where getting help at home is as reliable and routine as turning on a switch. Through its vision, FixXpert is not only shaping an industry but uplifting lives and households across the country.
In the world of home maintenance, FixXpert is not just a service—it’s a revolution.
Operations Commenced On 2015
Franchise Commenced On 2025
Investment INR 30lakh - 50lakh
Franchise/Brand Fee INR 000
Royalty/Commission 14 %
Performance guarantee to Unit Franchise Yes
Anticipated percentage return on investment 40 %
Likely pay back period of capital for a Unit Franchise 1-2 Years
Delhi, Haryana, Punjab, Uttar Pradesh
Kerala, Karnataka, Tamil Nadu, Andhra Pradesh, Telangana
West Bengal, Odisha
Gujarat, Rajasthan, Maharashtra
- NA -
- NA -
Type of property required for this franchise opportunity Commercial
Floor area requirement 100 - 200 Sq.ft
Preferred location of unit franchise outlet South India
Detailed operating manuals for franchisees Yes
Expert guidance from Head Office to franchisee in opening the franchise Yes
Current IT systems will be included in the franchise Yes
Do you have a standard franchise agreement? Yes
How long is the franchise term for? 3 Years
Is the term renewable? Yes
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