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Duckback, a brand synonymous with quality and reliability, has become a household name in India over the past century. Originally founded as a Swadeshi alternative during the pre-independence era, Duckback has evolved into a comprehensive provider of essential products, including raincoats, hot water bottles, air pillows, rubber gumboots, school bags, and much more. With a steadfast commitment to quality, Duckback not only serves individual customers but also caters to premier institutions such as the Indian Armed Forces, various paramilitary forces, and significant players in the oil and gas industries. This essay explores Duckback’s journey, its unwavering dedication to customer satisfaction, and its ambitious future.
Roots in the Swadeshi Movement
The story of Duckback is deeply intertwined with India's history. Emerging against the backdrop of economic exploitation during British colonial rule, Duckback was founded with the intention of providing quality products that were both accessible and affordable to the common man. This commitment to a Swadeshi alternative not only aimed to empower local consumers but also played a role in the broader movement for self-reliance in India.
Evolution Over the Decades
Over the years, Duckback has faced numerous challenges and competition, yet it has remained resilient and adaptive. From its humble beginnings, the brand has expanded its product line to meet the evolving needs of consumers. Its ability to navigate a volatile business ecosystem while maintaining a strong focus on quality has solidified its status as an undisputed market leader.
Commitment to Quality
Hallmark of Trust and Durability
Duckback’s products are characterized by their durability, reliability, and quality. The brand's unwavering commitment to excellence is reflected in every item it offers, ensuring that customers receive value for their money. Each product undergoes rigorous testing and adheres to strict quality norms, which has earned Duckback the trust of millions of customers across India.
Diverse Product Range
Duckback’s extensive product range caters to a wide array of consumer needs. With over 70 variants of rainwear, more than 500 variants of bags and luggage, and a variety of industrial footwear, Duckback ensures that there is something for everyone. Other essential products, such as hot water bags, hospital sheets, baby mats, and even windbreakers, make Duckback a comprehensive one-stop shop for daily necessities.
Customer-Centric Approach
Building Relationships
Duckback views its customers not merely as consumers but as fellow countrymen deserving of respect and care. This philosophy drives the company to maintain close relationships with its customer base, ensuring that feedback is incorporated into product development and service improvement. By prioritizing customer satisfaction, Duckback continues to enhance its reputation as a trusted brand.
Value for Money
Duckback is committed to delivering value products that cater to diverse budgets without compromising on quality. The brand’s ability to produce high-quality products at cost-effective prices has been crucial in establishing its market presence. The focus on affordability, combined with quality, resonates with a broad spectrum of consumers, further cementing Duckback’s position in the market.
Engagement with institutional clients
Serving National Needs
Duckback’s products are not limited to individual consumers; they also serve critical national needs. The brand has built lasting relationships with various government institutions, including the Indian Armed Forces and paramilitary forces. These partnerships not only affirm the quality of Duckback products but also highlight their importance in supporting the country’s defense and industrial sectors.
Safety and Protection Gear
In addition to everyday consumer products, Duckback has developed a range of safety protection gear for hazardous professions, including mining and defense. This commitment to worker safety is indicative of Duckback’s comprehensive approach to product development, addressing various aspects of life and work.
Innovation and Future Plans
Expanding Production Capacity
To propel Duckback into the next league, a significant expansion plan has been set in motion. A new production facility in Barasat, Kolkata, has been commissioned, while the existing facility in Ranchi is undergoing expansion. This investment in infrastructure is designed to enhance production capabilities and ensure that Duckback can meet increasing demand.
New Product Development
The brand is also focused on innovation, with plans to introduce a new range of industrial safety shoes, casual shoes, and other footwear options. The much-loved Mocasuno boots are set to make a comeback, responding to popular demand. By constantly updating its product line, Duckback aims to surprise and delight consumers, ensuring that they remain at the forefront of the market.
Resilience Through Adversity
Despite the challenges posed by the COVID-19 pandemic, Duckback has shown resilience and responsibility. The company has upheld its commitments to suppliers and distributors, ensuring that all stakeholders are supported during tough times. This dedication to integrity and reliability has further solidified Duckback's reputation as a responsible corporate citizen.
Infrastructure and Distribution Network
Extensive Distribution Network
Duckback boasts a vast network of distributors, dealers, and retailers, making its products widely available across India. The company operates through 20 exclusive distributors, 1,500 dealers, and over 30 exclusive retail shops, many of which have thrived for generations. This extensive network not only facilitates product availability but also strengthens customer relationships.
Headquarters and Branch Operations
With its head office in Kolkata, Duckback has established operational branches in Ranchi, New Delhi, and Mumbai. These strategically located offices enable the brand to efficiently manage its distribution and production processes, ensuring that products reach consumers promptly.
Vision for the Future
Commitment to expansion
Duckback is poised for significant growth, with plans to expand its footprint at the pan-India level through a franchising model. By inviting passionate individuals to join the Duckback family, the brand aims to create a collaborative environment where new partners can contribute to its legacy of quality and trust.
Focus on Customer Delight
As Duckback moves forward, its vision remains clear: to offer the best products and services at the right price while consistently exceeding customer expectations. This commitment to customer delight is at the heart of Duckback’s operations and will continue to guide the brand as it navigates future challenges and opportunities.
Duckback is more than just a brand; it is a legacy that has evolved over a century, rooted in the ideals of quality, trust, and customer satisfaction. From its origins as a Swadeshi alternative to a market leader in diverse consumer products, Duckback has remained committed to serving its customers and adapting to their needs. As the company embarks on an ambitious expansion plan, it continues to prioritize the values that have made it a household name in India. With a focus on innovation, quality, and community, Duckback is well-positioned to navigate the future, ensuring that its products remain integral to the lives of millions.
Operations Commenced On 1950
Franchise Commenced On 2004
Investment INR 10lakh - 20lakh
Franchise/Brand Fee INR 200000
Royalty/Commission 30 %
Anticipated percentage return on investment 30 %
Likely pay back period of capital for a Unit Franchise 2-3 Years
Other investment requirements 1100000
Delhi, Haryana, Himachal Pradesh, Jammu and Kashmir, Punjab, Uttaranchal, Uttar Pradesh
Kerala, Karnataka, Tamil Nadu, Andhra Pradesh, Telangana
Assam, Meghalaya, Mizoram, Tripura, Arunachal Pradesh, Manipur, Nagaland, West Bengal, Sikkim, Odisha
Gujarat, Rajasthan, Maharashtra, Goa
Chhattisgarh, Madhya Pradesh, Bihar, Jharkhand
Andaman and Nicobar, Pondicherry, Chandigarh, Lakshadweep, Daman and Diu
Type of property required for this franchise opportunity Commercial
Floor area requirement 315 - 500 Sq.ft
Preferred location of unit franchise outlet MAIN RETAIL MARKET AND MALLS
Detailed operating manuals for franchisees Yes
Franchisee training location AT SHOWROOM
Is field assistance available for franchisee ? Yes
Expert guidance from Head Office to franchisee in opening the franchise Yes
Do you have a standard franchise agreement? Yes
How long is the franchise term for? 5 Years
Is the term renewable? Yes
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