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Founded in 2003, UNICEL Technologies has evolved into a pivotal player in the realm of mobile engagement solutions. In 2015, the company was acquired by mGage, a leader in the mobile engagement industry. This acquisition has allowed UNICEL Technologies to enhance its capabilities and expand its reach, making it an integral part of mGage’s comprehensive suite of solutions designed to facilitate multi-channel engagement between brands and their customers.

Our Vision

At mGage India, our vision is to transform how brands connect with their customers by leveraging the power of mobile technology. We recognize that in today’s fast-paced digital landscape, effective communication is key to building lasting relationships with customers. Our mission is to empower enterprises to engage, transact, and retain customers through innovative mobile solutions, providing them with the insights necessary to make informed decisions.

Multi-Channel Engagement

In an increasingly connected world, customers expect seamless interactions across various platforms. mGage India is committed to meeting these expectations by offering a wide array of communication channels, including SMS, voice, email, and push/in-app messaging. This multi-channel approach allows brands to engage with their customers in the way that best suits their preferences, ensuring a more personalized and impactful experience.

SMS Engagement

SMS remains one of the most effective channels for reaching customers due to its high open and response rates. Our SMS solutions enable businesses to send time-sensitive alerts, promotional messages, and customer service notifications directly to their customers' mobile devices. With our robust SMS platform, brands can communicate with their audience in real-time, fostering immediate engagement and response.

Voice Solutions

Voice communication is another vital aspect of our engagement strategy. Through our voice solutions, brands can reach customers via automated calls or interactive voice response (IVR) systems. This channel is particularly effective for conducting surveys, sending reminders, and providing customer support. Our voice capabilities enhance the customer experience by adding a personal touch to interactions.

Email Marketing

Email remains a powerful tool for customer engagement and relationship building. Our email marketing solutions allow brands to design and distribute targeted campaigns that resonate with their audience. By leveraging data analytics and segmentation, businesses can ensure their emails reach the right people at the right time, maximizing engagement and conversion rates.

Push/In-App Messaging

With the increasing use of mobile applications, push notifications and in-app messaging have become essential for keeping customers informed and engaged. Our platform enables brands to send timely updates, special offers, and personalized content directly to users’ devices. This direct communication channel enhances user experience and encourages app usage, driving customer loyalty.

Real-Time Insights

One of the hallmarks of mGage India is our commitment to providing real-time insights into customer interactions. Our analytics platform offers comprehensive reporting tools that enable enterprises to track the performance of their campaigns across all channels. By analyzing customer behavior and engagement metrics, brands can gain valuable insights that inform their marketing strategies and improve overall effectiveness.

These insights empower businesses to make data-driven decisions, refine their messaging, and optimize their campaigns for better results. With mGage India, brands can move beyond traditional marketing tactics and embrace a more analytical approach to customer engagement.

A Trusted Partner for Enterprises

mGage India has established itself as a trusted mobile engagement partner for over 1,500 leading enterprises across various industries, including retail, finance, healthcare, travel, and more. Our experience and expertise in mobile communication allow us to understand the unique challenges faced by different sectors and tailor our solutions accordingly.

Our extensive network provides connectivity to over 1,000 telecom operators globally, ensuring that brands can reach their customers wherever they are. This global reach, combined with our deep understanding of local markets, allows us to offer unparalleled service and support to our clients.

Scalability and Reliability

In today’s digital landscape, scalability and reliability are paramount. mGage India’s platform is built to handle large volumes of transactions and interactions, ensuring that brands can scale their communication efforts as needed. Our infrastructure is designed to provide high availability and performance, enabling enterprises to rely on our services without interruption.

Furthermore, our commitment to security and compliance ensures that customer data is protected at all times. We adhere to industry standards and regulations, giving our clients peace of mind as they engage with their customers.

Innovative Solutions

At mGage India, we pride ourselves on being at the forefront of innovation. Our research and development team continuously explores new technologies and trends to enhance our offerings. By integrating emerging technologies such as artificial intelligence, machine learning, and automation into our platform, we empower brands to deliver smarter and more efficient engagement strategies.

For example, AI-driven chatbots can streamline customer interactions, providing instant responses to inquiries and improving overall customer satisfaction. Our solutions not only enhance engagement but also contribute to operational efficiency for our clients.