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Perch Service Apartments, a distinguished arm of Perch Residences Pvt. Ltd., stands as a beacon of excellence in the hospitality industry, particularly in the bustling regions of Gurgaon and Goa. With a commitment to providing top-notch service and a memorable stay experience, Perch has carved a niche for itself in the market of serviced apartments, luxury suites, villas, and guest houses. This document elaborates on our operations, philosophy, and achievements, showcasing why Perch Service Apartments is the preferred choice for both business and leisure travelers.
Our Vision and Mission
To be recognized as a leading provider of exceptional serviced apartments and hospitality solutions in India, setting new standards in customer service, comfort, and innovation.
To deliver unparalleled hospitality experiences that exceed customer expectations through exceptional service, cutting-edge technology, and a deep commitment to quality and comfort.
A Professional Approach to Hospitality
The founding team of Perch comprises industry experts and management graduates from prestigious institutions such as IIT Delhi, IIM Ahmedabad, and ISB Hyderabad. Their combined knowledge and experience in hospitality management and operations drive the company’s mission to deliver excellence at every touchpoint. Our leaders are not just skilled managers; they are passionate about redefining what hospitality means, ensuring that every guest feels valued and cared for.
Perch Service Apartments operates a variety of accommodations designed to meet the diverse needs of our clientele. Our offerings include:
Serviced Apartments: These fully furnished units are ideal for both short and long stays, featuring modern amenities and home-like comforts that cater to business travelers and families alike.
Luxury Suites: Tailored for those seeking an upscale experience, our luxury suites provide opulent living spaces with top-tier furnishings, ensuring guests enjoy a lavish stay.
Villas: For those desiring privacy and exclusivity, our villas offer spacious accommodations with private amenities, perfect for families or groups.
Guest Houses: Our guest houses provide a more intimate setting, making them suitable for travelers looking for personalized attention and a homely atmosphere.
Commitment to Exceptional Service
At Perch, we believe that service is at the heart of hospitality. Our dedicated staff is trained to provide attentive and personalized service, ensuring that every guest feels like a VIP. From the moment a guest checks in until their departure, our team is committed to making their stay as comfortable and enjoyable as possible.
In a world where technology plays a crucial role in enhancing customer experience, Perch Service Apartments leverages the latest innovations to ensure a seamless stay. Our technology initiatives include:
Online Booking and Management System: Guests can easily book their accommodations online through our user-friendly platform, managing their reservations with just a few clicks.
Smart Room Features: Many of our apartments and suites are equipped with smart technology, allowing guests to control lighting, temperature, and entertainment systems directly from their devices.
Feedback Mechanisms: We actively seek guest feedback through digital platforms, enabling us to continuously improve our services based on real-time insights.
Awards and Accolades
Since our inception, Perch Service Apartments has been recognized with numerous awards and accolades, underscoring our commitment to excellence in the hospitality sector. Notable recognitions include:
Tripadvisor Certificates of Excellence: A testament to our consistent positive reviews and customer satisfaction ratings from guests.
Booking.com Guest Review Awards: Celebrating our commitment to providing exceptional stays as evidenced by high guest ratings.
Industry Recognitions: Our contributions to the hospitality industry have been acknowledged by reputable organizations such as ET Now and various industry panels.
These accolades not only affirm our dedication to quality but also inspire us to continue raising the bar in the service apartment sector.
The Perch Experience: More than Just a Stay
What sets Perch Service Apartments apart from the competition? Here are a few key elements that define the Perch experience:
Home Away from Home: Our serviced apartments are designed to offer the comfort and convenience of home, allowing guests to relax and unwind after a busy day.
Strategic Locations: With properties situated in prime areas of Gurgaon and Goa, our guests have easy access to business districts, leisure attractions, and local amenities.
Customized Experiences: We understand that every guest is unique, which is why we offer customizable packages and services tailored to individual preferences.
Sustainability Initiatives: Perch is committed to sustainable practices, from energy-efficient operations to environmentally friendly amenities, ensuring that our impact on the environment is minimal.
The true measure of our success lies in the satisfaction of our guests. We have received numerous testimonials praising our accommodations, staff professionalism, and overall experience. Here are a few highlights:
"Staying at Perch was like coming home. The staff was incredibly welcoming, and the apartment had everything we needed for a comfortable stay." – Sarah T.
"I was impressed by the cleanliness and attention to detail. The technology in the apartment made my business trip much easier!" – Rajesh K.
"The location in Gurgaon was perfect for my meetings, and the amenities were top-notch. Highly recommend!" – Emily L.
As we continue to grow, Perch Service Apartments has ambitious plans for expansion. Our goals include:
New Properties: Exploring opportunities to open new locations in key urban centers and tourist destinations across India.
Enhanced Offerings: Continuously upgrading our facilities and services to incorporate the latest trends in hospitality and technology.
Franchise Opportunities: Considering franchise models to expand our reach while maintaining our commitment to quality and service.
Perch Service Apartments is also dedicated to giving back to the communities we serve. Our initiatives include:
Local Collaborations: Partnering with local businesses to promote regional products and services, enhancing the guest experience while supporting the local economy.
Corporate Social Responsibility (CSR): Engaging in CSR activities that benefit the community, such as health camps and educational programs
Operations Commenced On 2011
Franchise Commenced On 2016
Investment INR 2lakh - 5lakh
Franchise/Brand Fee INR 000
Royalty/Commission 00 %
Exclusive territorial rights to a unit franchisee Yes
Performance guarantee to Unit Franchise Yes
Anticipated percentage return on investment 20 %
Likely pay back period of capital for a Unit Franchise 3 - 6 Months
Other investment requirements No
Delhi, Haryana, Himachal Pradesh, Jammu and Kashmir, Punjab, Uttarakhand, Uttar Pradesh
Kerala, Karnataka, Tamil Nadu, Andhra Pradesh, Telangana
Assam, Meghalaya, Mizoram, Tripura, Arunachal Pradesh, Manipur, Nagaland, West Bengal, Sikkim, Odisha
Gujarat, Rajasthan, Maharashtra, Goa
Chhattisgarh, Madhya Pradesh, Bihar, Jharkhand
Andaman and Nicobar, Pondicherry, Chandigarh, Lakshadweep, Daman and Diu
Type of property required for this franchise opportunity Others
Floor area requirement 2500 - 50000 Sq.ft
Preferred location of unit franchise outlet Service road access
Detailed operating manuals for franchisees Yes
Franchisee training location At our head office in Gurugram or can also be done
Is field assistance available for franchisee ? Yes
Expert guidance from Head Office to franchisee in opening the franchise Yes
Current IT systems will be included in the franchise Yes
Do you have a standard franchise agreement? Yes
How long is the franchise term for? 2 Years
Is the term renewable? Yes
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