BIGFIX Franchise Cost – How to get, Contact, Apply, Fee

Bigfix is professionally managed by Women Entrepreneur Mrs. Dhevibala and supported by Technocrat Mr. Umamaheswaran.

Bigfix has built state of the art systems and infrastructure to help you keep tabs on not only your store’s day-to-day operations but also keep your location stocked with all of the parts you need to make the best repairs in the business.
Bigfix is a service management company, known in the industry for being the 1st & unique service management company since 2015. Starting our journey as a multi-brand repair centre, we pivoted to B2B in 2018. Since then, it's been a journey of growth.

With 7 years into the business and with management members with over 15 years of experience in the break-fix domain, we have evolved the business model to cater to electronic segments (Home and Office appliances) in the industry. Brands/Insurtech companies/OEMs that do not want to manage after-sale services in-house but want to give delightful after-sale service experience to their buyer, tie up with us to get a One-stop national execution. Our software technology has evolved to become fully automated so as to manage centralized operations from the corporate office.

To our clients, we promise Up-Skilled service providers, the fastest TAT, and largest city coverage in India. We have been expanding services and cities, currently executing for brands like ICICI Lombard, Barathi Airtel & One Assist in over 200 locations. Our services include; Installation, repair, AMC related to Services by Blue-Collar-Handymen (only).

3000+ on-field partners are police-verified, certified, trained, and spread nationally, we work with pre-skilled freelancing technicians who are currently finding ways to earn more money. We help them earn additional income, work in professional culture & get secured month-on-month earnings.

Our training program consists of 4 weeks of training at our academy in Chennai, and 2 weeks of intensive onsite training in your store. From lease negotiations to construction build out, franchisees receive ongoing tech and business support.

• We specialize in End-to-End managed services for OEMs, LFR & Insurance companies (B2B2C)
• We provide Hyper local Direct to Customer Device Care Services (B2C)
• We have curated trusted Service Partners and equipped them with SaaS software.

Bigfix is award winning DIPP certified Start-up affiliated with TSSC.

We have invested in:

• Web/ Mobile Consumer APP
• Partner APP with POS, CRM along with various business tools.
• Company Operated Model E-care Centres
• E-Trading portal for material supply
• Regional Repair Hubs in Delhi, Bangalore and Hyderabad,
• Centralized L3/ L4 Repair Factory in Chennai,
• Contact Centre
• Training Centre

 Our work culture is characterized by the following key attributes:

• Innovation and Creativity: We encourage employees to think outside the box, embrace new ideas, and continuously innovate. We believe that creativity leads to the development of pioneering protection plans and a cutting-edge digital platform.
• Entrepreneurial Spirit: We value an entrepreneurial mind-set that empowers individuals to take ownership of their work, be proactive, and drive positive change. We provide an environment that supports risk-taking and rewards initiative.
• Collaboration and Teamwork: We foster a collaborative work environment where diverse perspectives are valued, and teamwork is highly encouraged. We believe that collective efforts lead to exceptional outcomes, and we promote open communication and knowledge sharing.
• Tech Savviness: We are a technology-driven company, and being tech-savvy is a crucial aspect of our work culture. We embrace emerging technologies and encourage employees to stay updated with the latest industry trends and digital advancements.
• Responsibility and Accountability: We believe in taking responsibility for our actions and delivering on our commitments. We foster a culture of accountability where individuals are expected to take ownership of their projects and deliver results.
• Results Orientation: We have a strong focus on achieving results and driving business success. We encourage employees to set ambitious goals, take calculated risks, and work diligently to accomplish objectives. We recognize and reward high performance and celebrate achievements.
• Learning and Growth: We promote a culture of continuous learning and personal growth. We provide opportunities for professional development, training programs, and mentorship to help our employees enhance their skills and capabilities.
• Effective Communication: We emphasize the importance of effective communication at all levels of the organization. Clear and concise communication ensures that information is shared accurately, goals are understood, and collaboration thrives. We encourage active listening, open dialogue, and the use of various communication channels to foster effective communication.
• Customer-Centric Approach: We prioritize the needs and satisfaction of our customers in everything we do. We strive to understand their pain points, anticipate their requirements, and deliver exceptional experiences. We instill a customer-centric mindset among our employees, emphasizing the importance of empathy, responsiveness, and exceeding customer expectations.
• Work-Life Balance: We understand the importance of maintaining a healthy work-life balance and prioritize the well-being of our employees. We strive to create a supportive and flexible work environment that allows individuals to thrive both personally and professionally.