Chennai-based SaaS startup Cloudcherry bags funding from The Chennai Angels, IDG Ventures

Cloudcherry Analytics, a Chennai-based SaaS product company is pleased to announce that it has secured funding from The Chennai Angels (TCA) and IDG Ventures India. This is Cloudcherry’s first external funding round and is a co-investment by The Chennai Angels and IDG Ventures India.

“With marquee investors onboard, we can now focus on scaling our enterprise business rapidly, and invest in providing our key clients with cutting-edge analytics, features and support. The demand for Customer Analytics is unprecedented and brands today wish to differentiate themselves on superior customer experiences. Cloudcherry is just the Delight Partner they need” said Vinod Muthukrishnan, Co-founder and CEO of Cloudcherry Analytics.|

Cloudcherry is the first Real-Time, Omni-channel Customer Sentiment Mapping SaaS product that helps brands track, measure and improve Customer Delight in Real-Time. With the value of Customer Analytics increasing by the day, most enterprise brands are agressively implementing solutions to capture key Customer Experience Insights. Cloudcherry helps them in measuring metrics like the globally recognized Net Promoter® Score, Cloudcherry’s unique Customer Delight Score, and provides Real-Time analytics for Marketing, Sales, Training and Operations departments. The flexible, customisable product can be implemented and taken live in less than 60 minutes.

“Customer Experience Analytics has never been more important, and Cloudcherry addresses this imminent need perfectly. Gathering great data and actionable insights is the one thing that can drive a business forward – something that Cloudcherry provides with its extremely powerful, yet easy-to-use product. We see tremendous potential and are sure of the impact the product can have for organizations and their long-term success" said Ranjeeth Rathod from The Chennai Angels.

“Cloudcherry redefines Customer Experience Management with their Real-Time customer feedback and analytics product and will definitely help brands differentiate themselves by enhancing customer responsiveness and satisfaction. Cloudcherry is a market leader in this space and addresses a global opportunity” said T.C. Meenakshisundaram from IDG Ventures India.