ITESGrads is formed in response to the need for an objective third party to establish and maintain competencies necessary for superior job performance and to serve as an impartial, independent body to award professional certification and govern the certification process.
We exist to promote the establishment of standards of competence and professionalism in the call center industry and to recognize individuals who through successful completion of the Certification process have demonstrated mastery of industry-established, knowledge, skill, and behavioral requirements specific to their job function
ITESGrads is an ITES division of Mindrome GMBH & Mindrome Technologies (P) Ltd, backed by Germany based Pithawalla group, Düsseldorf. Mindrome Technologies, has been the First Certified Training Partner for RedHat & TurboLinux in India.
Mindrome's purpose is to design and deliver technology training products and services that support the learning needs of today's business and academic environments. our mission is closely aligned with that of its parent company, Mindrome International: to strategically partner with our clients and educators to increase the productivity and profitability of educational organizations and individuals by enabling them to gain control of their work environments through the application of knowledge and skill to everyday business. Mindrome's values include integrity in all dealings with internal and external customers; delivering quality work; providing an enriching and rewarding environment for employees; establishing and maintaining long-term mutually beneficial relationships with customers, partners and suppliers; serving & supporting the community; achieving solid financial performance.
Approximately 25 employees work at corporate headquarters. The remaining employees are located in such cities as Boston, Washington DC, San Francisco, Chicago, and Seattle. A variety of technologies, including multi-media training, distance learning and assessment tools and internet-based conferencing products are not only provided as solutions to Mindrome's customers, but used throughout the organization. Mindrome is covered by all local, state, and federal employment regulations pertaining to employers of its size, including occupational education, health and safety. We are not subject to specific environmental, financial, or product regulations.
Mindrome is a global company. Through our strategic alliance with partners, we have replication centers in the United Kingdom, Australia, Singapore ,Hong Kong, France, Germany, Africa, Kuwait. Additional facilities are planned for next year to provide education centers locally on every continent. While each region and country has there own idiosyncrasies it is interesting that India and Asia, in particular, have been early adapters of learning and related technologies.
Mindrome, formed in 1983 is the learning-solutions development division of Mindrome International. , which includes other companies that offer such products and services as a psychometric assessment, productivity measurement tools, and interactive multi-media training software. As a wholly owned subsidiary , Mindrome has access to management support services that include executive recruiting, employee benefits, business insurance, and legal services.