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ClickPost has introduced a new Cross Border Logistics Intelligence Platform designed to simplify and streamline international shipping for Indian brands through a single, integrated interface.
The platform automates key cross border logistics processes, including carrier selection, shipping label generation, address validation, customer notifications and returns management, enabling businesses to manage global shipping operations more efficiently.
Merchants can generate carrier compliant international shipping labels through a single API while automating carrier allocation based on predefined business rules. The company said the solution is intended to improve operational efficiency, reduce manual intervention and enhance the overall cross border shipping experience.
Commenting on the launch, Naman Vijay, Co-founder of ClickPost, said, "Cross-border commerce should not feel like operating five different logistics systems stitched together. Brands today need the same visibility, automation and customer experience for international shipments that they expect from domestic logistics. With our Cross-Border Logistics Intelligence Platform, we're helping brands eliminate operational complexity while giving customers a seamless global delivery experience."
Among its key features is an AI driven self-service order editing capability integrated with Google and USPS based address verification, allowing customers to modify delivery details before orders are dispatched. The company said brands can also leverage these interactions to recommend relevant products and generate additional sales opportunities.
To strengthen the post purchase experience, the platform offers AI powered branded tracking pages along with real time shipment notifications. This enables brands to maintain direct engagement with customers while ensuring complete visibility into shipment status.
ClickPost said the platform has delivered measurable operational gains, reducing redundant processes by 40 percent, cutting cross border customer queries by 60 percent and eliminating the need for client technology teams to manage transportation management system requirements for international shipping.
The solution currently supports shipments originating from India to markets across North America, Europe, Asia Pacific, the Middle East, Australia and New Zealand.
ClickPost's logistics intelligence platform serves more than 450 brands, including Walmart, Nykaa, Titan, Puma, Lenskart, One8 and Gully Labs.
