Whenever a customer enters a shop, the first person to greet him/her is a staff member. How do you make your staff more efficient? Here are 6 reasons why you should do it.
Normally speaking, about 28% of the adults of the working generation are found holding an inactive pose. The only way to ensure that there is no long-time repercussion for it is to join a gym. Dealing with the trained personnel there would make the life of a customer easier and be very effective for business.
Why is it important?
A proficient team with the knowledge of all the do’s and don’ts of their workplace at their fingertips would be of greater help. By getting your employed staff the training required, especially in the wellness business, you can be assured that the quality of service expected from your organization is retained.
Here are few reasons to train your employees in the wellness sector:
Understanding the Reason for Training
More often than not, businessmen are of the opinion that hiring experienced individuals is enough to create the ambiance they desire. But they fail to understand that experience does not always guarantee success. Even for an experienced person, it is hard to comprehend the protocols of a new company without training. This may create a slight disruption in the smoothly running clock in cogs and has the potential to damage the company image. It is thus obligatory to devise a training session that helps the new team members to gel well with the other team players.
Handling the Equipment
Great gyms like Isha Life or Talwalkars have all the current gym equipment in place. Even for the experienced trainer, it is difficult to be acquainted with each of the machinery that is present in the gym. A training session would make a new employee well-acquainted with the machinery. A training session is also required to take place in the advent of some new machinery in the gym as without proper training, a trainer may fail to help the customers.
Though it is not deemed necessary in most places, etiquette is required to make a business platform elegant enough to attract new clientele. Greeting the customers in a polite manner is a good way to attract and retain customers in a gym. It is a great way to get your customers to refer their friends to you. Training your staff on the etiquettes is a great way to ensure that your customer base remains loyal to your brand.
Privacy at times
Owners of a wellness institute do not realize the need of providing a customer with privacy. After all, they are not in beauty or hotel business where customer privacy is not only asked for, but also a must to survive. Well, though people come to the gym to get in shape, there are times when they crave for solitude. Especially, the office workers, for whom, running on the treadmill equates to the only solitude that they would receive in their entire day. At a time like this, they do not want to be disturbed. Training your staff properly would ensure that they judge the mood of a client correctly to stay away or close according to the mood of the client.
Respecting the Line
Gym trainers help them attain the level of fitness that they desire. For that to happen they must come in physical contact with the customer to show them the exercise or correct them. But there is a right way of doing it. If you cross that line, there may be a possibility that you make a customer uncomfortable without even meaning to. Training the instructors to be mindful of the no-go areas is immense of the no-go areas that make things easier for all.
Understanding the Priorities
Individuals come to a gym to get in shape but not everyone shares the same priorities. Hence, it is a must to ask the client about their priorities in general. Learning about their priorities to the last would ensure that both the trainer and the customer are on the same page. By training your trainer about the subtle yet effective way of doing so would help you build a very loyal clientele.
Having a fully-trained staff at your disposal will be mandatory in the coming days. Handling the business part of any industry is quite an easy affair. But in a business that earns its keeps by maintaining a cordial relationship with people, training the staff, separately, is of great significance.
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