Hotline: 1800 102 2007
Search Business Opportunities
people 2014-06-23

'Baskin Robbins follows a cluster approach in expansion'

An interaction with Sanjay Coutinho, CEO, Graviss Foods.

By Deputy Features Editor
'Baskin Robbins follows a cluster approach in expansion'

In an interaction with Restaurant India, Coutinho talks about his comeback at Graviss Foods, focusing on how to deliver the right message to customer and also about the ice cream business.

Comeback at Graviss Foods

The experience gathered at Barista Lavazza and Papa John’s Pizzas and the challenge to lead Graviss Foods in its transformation to a mainline F&B player were the primary reasons for my homecoming. Having worked with Baskin Robbins for seven years prior to my stint with Barista Lavazza, there was a comfort in the company and the industry. I had seen many changes and been involved with the turnaround and growth of Baskin Robbins in India.  

Coffee retailing in India

I have always maintained that India has space for at least 5,000 cafes. The current players have only touched the tip. Importantly, sales of non coffee products match sales of coffee based products in these cafes. These cafes are ‘hang-out joints’ for the youth, third place for them outside their home.

Targeting Tier-II and Tier III cities

Baskin Robbins follows a cluster approach in expansion. We have mapped over 200 cities through a process called ‘micro pocket mapping’. We are present in 135 cities with bulk of our business focussed on the top 20. And among this there are many Tier II & Tier III cities.

In the next 2-3 years, we are focussed on consolidation of our business in the existing cities to drive efficiencies and optimise resources. This consolidation will also drive consumer experience and visibility in these cities.  In our category, a key role is played by infrastructure and cold chain development which is currently at infancy as we go down the town strata

Slowing down during extreme climate

We have seen no slowdown in our business despite the fact that during peak summers and winters (extreme climate) consumers do not venture out to the parlours. The phenomenon is also prevalent in Mumbai during the monsoons wherein venturing out for an ice cream is difficult. We have a very robust home delivery business which picks up during these periods when consumers’ desire for a dessert is high.

Communicating right message to customers

The parlours at Baskin Robbins are our sources to connect with consumers. Besides store communications, we connect with the new age media like Facebook and have 7.3 million followers over there.

Educational opportunities to employees

Graviss Group offers ‘Employee Nurturance and Delight’ programme and as part of this we invest in our employees and help them grow. To help employees in their professional life, we have sponsored many employees to professional courses in Business Communication (Indo American Society & ITM), Sales Leadership (IIM), WOW your customer (Adecco) etc.

Beside educational opportunities, we provide our employees opportunities across functions within the group. This helps them hone their latent skills and develops them professionally.

Related opportunities
  • Quick Service Restaurants
    About: Go Italia is a casual dining Italian cuisine restaurant with..
    Locations looking for expansion Karnataka
    Establishment year 2013
    Franchising Launch Date 2017
    Investment size Rs. 10lac - 20lac
    Space required 300
    Franchise Outlets -NA-
    Franchise Type Unit
    Headquater Bangalore Karnataka
  • About WONDER KIDZ “The Concept School”: Products and Services: - Pre-School/Kindergart..
    Locations looking for expansion Madhya pradesh
    Establishment year 1999
    Franchising Launch Date 2006
    Investment size Rs. 5lac - 10lac
    Space required 1000
    Franchise Outlets -NA-
    Franchise Type Unit, Multiunit
    Headquater Bhopal Madhya pradesh
  • Others Food Service
    ABOUT Chicken Adda: Chicken Adda is best described as indescribable ...
    Locations looking for expansion Madhya Pradesh
    Establishment year 2015
    Franchising Launch Date 2016
    Investment size Rs. 5lac - 10lac
    Space required 200
    Franchise Outlets -NA-
    Franchise Type Unit, Multiunit
    Headquater Indore Madhya Pradesh
  • Bakery & Confectionary
    About Us: Eat Confetti has unique recupes that have never been..
    Locations looking for expansion Delhi
    Establishment year 2018
    Franchising Launch Date 2018
    Investment size Rs. 20lac - 30lac
    Space required 300
    Franchise Outlets -NA-
    Franchise Type Unit
    Headquater New delhi Delhi
Insta-Subscribe to
The Franchising World
For hassle free instant subscription, just give your number and email id and our customer care agent will get in touch with you
OR Click here to Subscribe Online
Daily Updates
Submit your email address to receive the latest updates on news & host of opportunities
More Stories

Free Advice - Ask Our Experts