Hotline: 1800 102 2007
Search Business Opportunities
Food and Beverage 06 Jan 2014

At your service!

Ensuring quality service in a restaurant is of great importance as it works as a deciding factor for consumers to choose a particular restaurant over others.

By Nusra Deputy Features Editor

Eating for a better experience

We choose a restaurant over others for the experience that collectively comes from the food, service and ambiance. Few may feel the service matters more than the food! Restaurant owners agree that guests deserve attention and warm reception. For example, a restaurant that offers royal service along with a mouth watering assortment of food will rate better. Moreover, a good quality service may make you feel ‘meal fit for a king’.

AD Singh, Owner, Olive Bar & Kitchen, says, “I believe in sticking to the basics. It all comes down to great food, good wine and warm service. Until you have all these ingredients in the right proportions and working the right way, you will not enjoy success.”

Right service at the right location

Depending on the category of restaurant you have chosen to visit, the service will be slightly different. For example, if you visit a Sushi Bar, one will get a feel of being in Japan. The Japanese low floor sitting style, welcoming guests by saying ‘erashymate’ etc. will give you a different experience. Likewise, at few south Indian restaurants, the food is served on banana leaf. The one constant factor in all of these different eating experiences is the service. How fast was your order taken? How fast did your food arrive? Was the waiter or waitress polite? Did you get everything you wanted? How much tip do they deserve?

“We focus more on how we can make customer’s lives even more comfortable by giving them a delightful experience or the ‘wow’ factor,” elaborates Anjan Chatterjee, Founder & MD, Speciality Group of Restaurants.

Customer service is the key factor for getting a satisfied customer. Restaurant industry is one of the major industries where the customer service is expected more. A restaurant with good customer service will be ranked higher than any other restaurant.

From kitchen to the table

Every customer expects his diner should be served with a smile. But most of the restaurants fail to understand this basic major expectation of the customer. When this is fulfilled, the restaurant is valued more. A best restaurant realises that the customer service should start right from the kitchen and enough care should be taken to check the quality of raw materials used because the customer needs to be satisfied with the quantity and the taste too. Sharing his insights, Narendra Malhotra, CEO, Oriental Cuisines, says, “Good food, good service and good ambience are of course key aspects that need to be considered before venturing into the food business.”

Khandani Rajdhani, the flagship brand of Mirah Hospitality Group, is one of the Indian restaurants known for its service and food quality. The restaurant serves pure Vegetarian food in traditional Rajasthani style giving its customer a feel of the unique Rajasthani flavour.

Related opportunities
  • Online learning/E-learning
    About:Smart Study Edutech LLP, an initiative in partnership with IL&FS..
    Locations looking for expansion West Bengal
    Establishment year 1992
    Franchising Launch Date 2017
    Investment size Rs. 5lac - 10lac
    Space required 100 - 520 Sq.ft
    Franchise Outlets -NA-
    Franchise Type Unit, Multiunit
    Headquater Kolkata West Bengal
  • Laundry & Dry Cleaning
    About : Started in 2015, Spin N Press is a growing..
    Locations looking for expansion Maharashtra
    Establishment year 2015
    Franchising Launch Date 2018
    Investment size Rs. 10lac - 20lac
    Space required 150
    Franchise Outlets -NA-
    Franchise Type Unit
    Headquater Mumbai Maharashtra
  • Quick Service Restaurants
    About UsPizza Burst started its operations in Udaipur in 2015...
    Locations looking for expansion Rajasthan
    Establishment year 2015
    Franchising Launch Date 2017
    Investment size Rs. 10lac - 20lac
    Space required -NA-
    Franchise Outlets -NA-
    Franchise Type Unit, Multiunit
    Headquater Jaipur Rajasthan
  • About:Maroosh is Arabic for "fanning the coal" an iconic chain,..
    Locations looking for expansion Maharashtra
    Establishment year 2011
    Franchising Launch Date 2016
    Investment size Rs. 20lac - 30lac
    Space required 250 - 350 Sq.ft
    Franchise Outlets -NA-
    Franchise Type Unit, Multiunit
    Headquater Mumbai City Maharashtra
Insta-Subscribe to
The Franchising World
For hassle free instant subscription, just give your number and email id and our customer care agent will get in touch with you
OR Click here to Subscribe Online
Daily Updates
Submit your email address to receive the latest updates on news & host of opportunities
More Stories