One call repair & maintenance services startup EASYFix propels 300% YoY growth

EASYFix, the leaders in professional one call repair and maintenance services in India, has announced growth rate of a whopping 300 per cent YoY, since its inception in the year 2011, in addition to a customer satisfaction rate of 95 per cent. The startup provides services such as electrical repair, plumbing and carpentry etc at just a click.

Incepted in the year 2011 by Shaifali Agarwal, EASYFix.in aims to make organise most of the blue collar services like carpentry, plumbing and electrical issues etc. The firm offers professional, quick and convenient services to its customers freeing them from the task of searching, negotiating and following up with servicemen.

"In our industry, usually the blue collar servicemen are unorganised and lack of basic soft skills; however, we pay special emphasis on development of these necessary skills for our servicemen. This is done through a 15 days training program that includes, induction, guidance on behavioral skills and soft skills, with the help of dry runs and simulation exercises- how to attend a customer, terms of work and termination etc." said Shaifali Agarwal, Co-Founder, EASYFix. 

She further stated, "In order to maintain the high levels of customer satisfaction, we not only work towards preparing a first class team of servicemen but also an equally accomplished team of customer relationship managers. These 30 relationship managers go through a rigorous training for 30 days that include making pre-sales and managing customers to maintain high levels of satisfaction."

The servicemen at EASYFix are kept motivated to provide excellent service by basing the criteria for performance incentive on customer satisfaction. Each serviceman is assigned a rating basket in which he can collect points, which are nothing but the customer satisfaction rating for the job done. These points are then accumulated in the basket and can be redeemed for an array of cool merchandise like cap, camera, special tools etc.

With more than 2,500 staff members, the company is currently present in Delhi/NCR, Mumbai and Bangalore regions. With turnover of Rs 2.5 crore, the company is growing at a constant pace and plans to expand pan India with the vision of  becoming the largest employers of Blue Collar workers and also to emerge as leading Blue Collar Upliftment Company.