All complaints received by the cell are attempted to be resolved within 15 days.
The Government has established a grievance redressal cell to address the problems of micro and small enterprises and industries' associations, says a PTI report.
Micro, Small and Medium Enterprises Minister Kalraj Mishra told Lok Sabha during Question Hour that all complaints received by the cell are attempted to be resolved within 15 days.
Mishra said the cell also clarifies issues relating to the procurement policy raised by central public sector undertakings.
He said, “Major problems and issues which have emerged include not following exemption from earnest money deposit as mandated by the policy and unreasonable conditions such as high turnover limit imposed in tenders who debar participation of Micro and Small Enterprises (MSEs) in tenders besides others.”
The government also sought clarifications on 358 items meant for MSEs’ procurement policy and on the validity of Entrepreneurial Memorandum-II issued by district industries centre for registering enterprises.
Mishra also said for procurement from Micro and Small Enterprises, Directorate General of Supplies and Disposals has valid rate contracts for 16 product categories, which are reserved for exclusive purchase from MSEs.