Freshdesk raises $50M from Tiger Global, Google Capital, Accel Partners

Freshdesk, the provider of SaaS customer support software has announced a new $50 million round of financing led by Tiger Global, Accel Partners and Google Capital.

The new round of funding will help the company further invest in its products and scale to meet the growing demand for its Freshdesk and Freshservice support platforms.

“Freshdesk enables companies of all sizes deliver world-class customer service," said Girish Mathrubootham, CEO, Freshdesk.

"This investment will help us continue to evolve our products and scale our business to meet demand from customers around the world. We are excited about the shared commitment that our investors have in Freshdesk and our vision.”

Freshdesk is headquartered in San Francisco, California and has a development center in Chennai, India. Launched in 2010, Freshdesk has over 40,000 customers around the world, including 3M, Honda, Hugo Boss, University of Pennsylvania, The Atlantic, and Petronas. The flagship product allows organizations to support customers through email, phone, websites, forums and social media.

“Since launching 4 years ago, the company has seen rapid adoption from small and mid-sized businesses globally. Today, companies of all sizes, fast growing start-ups as well as large enterprises are requiring easy to use and manage solutions, resulting in an increased demand for Freshdesk,” said the company’s press release.

The new round of financing comes at the end of a year in which Freshdesk doubled its customer base to 40,000. The company also successfully launched Freshservice, a SaaS IT service desk that is providing a modern alternative to complex legacy IT support systems.

"Freshdesk offers a compelling, modern customer experience delivered with cloud-scale cost and flexibility," said Gene Frantz, General Partner at Google Capital.  "We are excited to support Freshdesk with additional investment as it continues to innovate, scale and reach new heights."

The new round of financing brings the total funding raised by Freshdesk to $94 million. All three of the investors in this round participated in the company’s Series D financing announced in June of 2014.