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2015-05-07

Customer engagement platform Customer360 raises angel fund from CCAvenue\'s CEO

Currently, they have a customer base of more than 400 companies, 1500 agents, processed 650,000 tickets and 40,000 chats.

Mumbai-based customer engagement platform, Customer360 has raised an undisclosed angel funding from investor Vishwas Patel, CCAvenue’s CEO.

Founded in 2013 by Mitul Thakkar, Onkar Bhosle and Mayuresh Shilotri,Customer360 provides SaaS based tools for Video Chat, Screen Sharing and Mobile in-App Support to power holistic customer engagement with the end customers. Customer360 focuses on intersection of in-App Mobile Support and Real Time Communication like Video and Screen Sharing.

Vishwas Patel, CEO, CCAvenues, said, “Team at Customer360 is young and has relentless focus to build great products with discipline for execution. Customer360 has made pluggable real-time interaction within mobile apps a reality and made it accessible to a large mass of app developers and enterprises globally.”

As per eMarketer, an excess of 2.5 billion smartphones usage is expected by 2017. The official release of the company stated that in wake of the macro trends like growing smartphone penetration, swelling time spent within the mobile apps and escalating adoption in human intermediary, it is increasingly clear that an offering like Customer360 is hard to miss.

To help businesses build customer relations by enabling customer support and service, Customer360 offers 360Mobi, 360Screen, 360Video, 360Desk and 360Chat. The product roadmap is focused towards bringing the brick-and-mortar experience to Mobile. Customer360 is orchestrating a challenging technology stack which includes WebRTC which powers the installation free Video Chat and Screen Sharing.

Currently, they have a customer base of more than 400 companies, 1500 agents, processed 650,000 tickets and 40,000 chats. Enterprise customers have lapped up the offering due to scope for customization, flexibility and scalability. The Do-It-Yourself customers are appreciating the ease of on boarding and zero learning during transitioning. They are on track to acquire 20,000 customers over the next 15 -18 months.

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