Welcome Guest

Home Article Managing A Business HR  What to do when team members fight?

What to do when team members fight?

Learn to manage conflict

Tags: Learn to manage conflict

BY Entrepreneur  |  Feb 01, 2010 comments ( 1 ) |

It’s not unusual when two people working in the same team tend to have differences. But being the entrepreneur and thus the team lead, what should you do? The two people engaged in the conflict might be two most important people for your business; you might not want to lose either of them.


Here are a few points you should keep in mind when such a tricky situation arises:



  • Keep calm – Conflicts result in uncontrolled emotions and anger; at the height of either of which one’s ability to think rationally is minimised. As an entrepreneur your aim is to resolve the conflict and not to add to it, therefore maintaining your calm is imperative. Only when you yourself are calm you can think of logical ways to subside the misunderstanding between two people; you do not want to lose either of them.


  • Listen – There has to be a reason for every conflict. And to resolve it you have to know what that reason is? Unless you listen to both the sides carefully it will be difficult to understand it and also solve it. The reason given for a conflict might not be what it appears on face value. You might have to ask questions to probe where things are going wrong. One of the reasons for such conflicts also might be your faulty policies. To discover and understand all that you will have to listen to people carefully.


  • Talk clearly and positively – The selection of the words that you choose and the tone in which you say it out are very important. Once you have heard and understood what’s wrong, you need to decide what to say and how. Remember, you want to resolve the conflict so, what you say, your tone and also your body language should all reflect your intentions.


  • Do not place blame – Conflicts are a result of emotional outburst. At a time when everybody is already emotionally charged it’s not the right time to play the blame game. Moreover, it will not help in your efforts of resolving conflict and getting everybody’s heart and mind back to work rather than spending energy on fighting.


  • Be conscious of any signs even after the conflict is resolved – When there is some understanding between colleagues it might not get eased out so soon. Be careful and conscious of this even after the fight. Things might not pacify so soon. You do not want a burst of emotions for the second time.


  • Learn from conflicts – Conflicts might be a hint of bringing about some change in company policies or your attitude as a business owner. Try to learn from conflicts rather than considering them as hurdles in the development of the company.

Please add your comment

Naseem Ahmad Khan

February 08, 2010 at 5:55 am

Thanks for publish this article on you site, I learned many things, because am a Administrator in a company. Thanks a lot

Reply |

Not readable? Change text. Enter the characters as seen on the image (case insensitive)
  Notify me of follow up comments via e-mail   Subscribe for daily newsletter

Related Articles

Perk up Your Team

BY Entrepreneur

Small business or big business, there is no greater resource than a motivated team. However most entrepreneurs fail to realize that this does not happ...

The Art of Delegating

BY Entrepreneur

For an entrepreneur, his business is no less than his baby deserving possessiveness and emotional attachment. Quite often you assume that no one knows...

Hold On To Your Key People

BY Entrepreneur

As far as a small business is concerned, a handful of key senior professionals form the body of the organization. This core team is responsible for le...

Do not hire in a jiffy!

BY Entrepreneur

Hiring dedicated people is one of the biggest challenges that most start-ups face. Smaller pay packages offered by your start up as it cannot afford t...

Encourage creativity as an entrepreneur!

BY Entrepreneur

Creative thinking is what will help you and your team come up with innovative ideas that will enable your company to stand out in the market and give ...

Qualities to look for in your marketing

BY Entrepreneur

For Entrepreneurs like you who have just started your business or are running the business for quite some time, it is imperative that the key person m...

Deadlines must be met!

BY Entrepreneur

    As your business grows, delegation of duty becomes an important part of your work profile. Not all jobs can be handled by you single-h...

Hunt the Right Heads

BY Entrepreneur

Finding the right talent is one of the biggest challenges faced by startups. In fact it is more about building the core team which would drive the bus...

Importance of Informal group

BY Entrepreneur

It is not always the people who are positioned at the helm of affairs that play a pivotal role in establishing an organisation. But sometimes, there a...

Keep your employees motivated!

BY Entrepreneur

It wouldn’t be an exaggeration to say – behind the success of every company there is a group of motivated employees. It’s the team w...

Change the way you work

BY Entrepreneur

Do you sometimes wonder that despite doing everything right for your business for a few years now, you have not managed to do as well as you had antic...

Motivate Yourself!

BY Entrepreneur

What makes you kick your sheets off and rush to office when you are an employee somewhere? The fear called boss; salary deduction. But for an entrepre...