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Advisory 2010-04-06

Healthy relations for flourishing franchise

Establishing a successful franchise network demands strong bonding between the franchisor and franchisees. However, there are situations if not taken care of, may lead to strained relationships. Let us investigate

By Abha Garyali Sub Editor

The franchisor-franchisee relationship is undoubtedly an important criterion in running a successful franchise network. At the initiation of the franchise process, the relations between the franchisor and the franchisee are affable. But, once the franchise agreement is signed and the partnership is established number of situations can arise that may spoil this healthy relationship. Maintaining healthy relationship is important as the franchisors look forward to expand the business with the help of franchisees and the franchisees want to make maximum profits by partnering with the same brand.

Most of the franchisee- franchisor relationships that do not work result from a franchisee misunderstanding of the franchising model, or the franchisor failing to meet the expectations of the franchisee. Below given are a few situations that can hamper the franchisor-franchisee relation.

Disrupting situations between franchisor and franchisee

For franchisors

Breaking territorial rights: In a few cases the franchisors can give his franchise to another franchisee in the same territory of his previous franchisee. This can hinder the sales of the old outlet located at the same place. Such actions might disrupt the cordial relationship of the franchisor and franchisee. Franchisors must ensure franchisee’s success before considering his profits.

Insufficient training to franchisees: Franchisees being new to the business depend on the franchisor for training and guidance. At times, the franchisor denies giving further training to the franchisee after some point of time. Such denials can have serious repercussion on the franchisee. Franchisors are required to stand up for all their promises that are made in terms of training and support.

Hidden costs: Most franchisees take loans to buy a franchise. To further complicate the matter, franchisor at times asks for more investments for advertisements or promotional affairs called hidden costs without any prior notice. All these capital related issues should be openly discussed before the signing of the franchise agreement.

Lack of communication: Every franchise relationship requires free-flowing communication between the franchisor and franchisee. At every step, it is only through communication a franchisee and franchisor can get the best of each other. Lack of communication can ruin the existing relationship or even breaking of the agreement.

For franchisees:

Alterations without permission: Being young and enterprising, a few new franchisees may like to alter designs of the outlets without taking prior permission of the franchisor. Moreover, the franchisees for the betterment of their outlet may install certain changes as well. This can make the franchisor annoyed and bitter towards the franchisee. No doubt, the outlet belongs to the franchisee but the brand belongs to the franchisor. Therefore, franchisees must seek permission before altering the outlet.

Delay in royalties: Royalty is the small percentage of profits paid by franchisees to the franchisors. Many franchisees considering it a burden avoid paying it on time. This can surely hamper to the franchisor-franchisee relationship.

Failure in maintaining standards: Franchisees are the pillars of the franchise network. A single mistake on their part can damage the reputation of the brand. Therefore, franchisees should always maintain the decorum set by franchisors.

Not paying heed to franchisors: A few franchisees in their attempt to be different and innovative, may not take the advice of the franchisor seriously. Nevertheless, the latter’s advice will surely help the franchisee to get more success. 

To conclude, the franchisor-franchisee relation has been often compared with the parent-child relation in which the franchisors are the parent while franchisees the children. Any trivial misunderstandings or differences in perceptions can have adverse affect on the franchisor-franchisee relationship.

Comment
Darshan shindhe 04, Feb 2010 at 07:45 PM
iam intrested for franchisee
raajessh nichani 05, Feb 2010 at 05:55 AM
sir, i am very much interested in above concept. please advise me as to how ican go about to own a franchise in a city like pune,nasik or even thane area in mumbai. i can invest about 15 to 20 lacs. regards RAAJESS NICHANI
Ziauddin Kazi 13, Feb 2010 at 08:41 PM
I am very much interested in above concept. please let me know how i can go about to own a franchise in a city like Aurangabad.
naveen babu kolli 15, Feb 2010 at 03:06 AM
i am interested for franchisee in andhrapradesh. pls mail me the details reg whom to contact and all. Thanku
Rajesh Dubey 26, Aug 2010 at 05:34 AM
Dear Sir/Madam, It is really a fantastic concept. Whether it is open for Ranchi or Patna. If Yes then, could i get the details of this concept.
Rizal Ali 11, Dec 2010 at 03:59 AM
I am very much interested in this concept and wish to know more about this. i have a very small setup in kerala with just 5 computers and wish to expand it to a medium level.I request you to please provide me the details.. thank you
Mahendra 06, Jan 2011 at 04:32 PM
Dear Sir/Madam I am interested and i like this concept. I am from amravati, this is small city. I am working in pune now a days. But my dream is start own business in amravati. So please help me and send me the details for open bpo franchise. Thanks You.
ranjeet chowdhary 08, Jan 2011 at 04:28 PM
Dear Sir/ Mam I am planning to start on tier III cities .Pls send me details ....... Thks
sriram.b 30, Jan 2011 at 11:52 PM
Has this concept taken off ?Could you give details of the Business Model for Pune .
SHEERAZ 18, Feb 2011 at 01:36 AM
good m sir iwant to take a bpo franchise for kashmir give me the detail i am very much intersted
sanjay parekh 25, Feb 2011 at 02:55 PM
sir, i am very much interested in above concept. please advise me as to how ican go about to own a franchise in a city Ahmedabad, mehsana or even thane area in Gandhinagar
REJITH 26, Feb 2011 at 03:52 AM
Dear Sir, I am very much interested in this concept in Kannur district of Kerala.Please let me know the full details. Thanks
sumeet kailwoo 26, Feb 2011 at 06:37 AM
i have liked the idea and have worked in ADAG group fpr 2years and now am back at my home town and have a commercial space of 3000sq feet and would like to be associated with ADAG group again.
Rajesh Sharma 01, Mar 2011 at 06:38 PM
Dear Sir/Madam, I like this concept to open this Call centre at Himachal Pradesh. Kindly forward me the details so that we can plan the things accordingly.
hiralal jagtap 23, May 2011 at 07:17 PM
i am intrested in bpo call centre franchise so for 10 seats how many investment and earning
Sunil Verma 06, Jul 2011 at 11:42 PM
hello sir, i m interested in this, my budget is 8-10 lacs. I want to take this.
mayank patel 30, Aug 2011 at 08:42 AM
Dear Sir/Madam, I like this concept to open this Call centre at GUJARAT. Kindly forward me the details so that we can plan the things accordingly.
vaibhav jain 12, Jan 2012 at 05:26 PM
i m interested for franchisee.please response
Geetika Sharma 05, Feb 2012 at 10:51 AM
Hi,\r\n\r\nWe are intrested to set-up BPO at Himachal Pradesh, kindly forward us your complete details with terms & condition so that we can proceed further to give proper shape for our new vision.\r\n\r\nAppreciate your earliest reply\r\n
Merve 12, Feb 2012 at 11:53 AM
I have a qotiesun that is kind of related. What is the easiest way to get high volume keywords? Best!
manish agarwal 30, Mar 2012 at 07:50 AM
Hello sir, i want to open a call center in my city, if u r interested to open a call center in my city (Gwalior, Madhya Pradesh) so please reply me.
K.Arun kumar 04, Apr 2012 at 01:02 PM
Dear Sir/Madam, I like this concept to open this Call centre at Tamil nadu. Kindly forward me the details, so that we can plan the things accordingly.
Mahendra Shirpurkar 09, Apr 2012 at 07:53 AM
Hi sir,\r\nI am interested for opening franchisee. So, can you help me?
arjun rajk 23, Apr 2012 at 06:55 AM
Hello sir, i want to open a call center in my city, if u r interested to open a call center in my city (Gwalior, Madhya Pradesh)
NABILAL 27, Apr 2012 at 05:34 AM
iam intrested for franchisee in pune city
pankaj krishania 02, May 2012 at 04:09 PM
hello sir , \r\n i am interested in opening call center if u can help me out
Parthiban 25, May 2012 at 02:55 PM
I am interested in opening up a BPO call center at Coimbatore with an investment of 10 lakhs loan. Kindly provide details
Deven Sharma 28, May 2012 at 06:39 AM
Hi, Actually i was looking for franchise of BPO and luckly i find this post. I am really intrested in this project for Nagpur(maharashtra)....but for further negotiation we need to talk right...so can u please provide your contact details.
RAHULS SOOD 30, May 2012 at 08:09 AM
We are interested in setting call centre at vadodara. Please send us the details accordingly
SADUN 03, Jun 2012 at 11:39 AM
hi..\r\n i want to open and operate call centres in Assam..\r\n waiting for mails and the process.\r\n\r\nthanks and regards
Parvinder Rawat 08, Jul 2012 at 04:24 PM
i am intrested in bpo call centre franchise so for 10 seats how many investment and earning
vishal 25, Jul 2012 at 08:50 AM
I am interested in taking BPO franchise,please send me the details.
vinod kumar 30, Jul 2012 at 10:04 AM
Dear Sir / Madam,\r\n I\'m vinod from Moodbidri owning an organisation by named caddtech.We would be interested to start a BPO business by getting tied_up with your franchise by providing you candidates for BPO/ KPO industry, so would request you to get in touch with us at the earliest.\r\nThanks & Regards,\r\nVinod Kumar\r\n
Yoogesh Kumar 04, Aug 2012 at 06:11 AM
i am interested for franchisee. please send me all details.
dinesh yadav 05, Aug 2012 at 12:31 PM
I am very much interested in above concept.plz send me the details.
Prabhat Kumar 07, Aug 2012 at 08:30 AM
Sir, I would like to introduce myself as Business Development Manager at Fast Stream Technologies Bangalore, We are a software development company. We have very hi tech, modern and most latest technology used call center for more than 80 agents. I am very much interested in above concept, Please let me know how can we go ahead in this sector
ashok kumar 10, Aug 2012 at 06:16 AM
I am very much interested in above concept. please let me know how i can go about to own a franchise in a city like gurgoan
Gurvinder Singh 13, Aug 2012 at 08:34 AM
Sir please send me detail how i can go about to own a franchise or BPO, Call Center in a city like Chandigarh/Mohali/Zirakpur.
Shankar Chavan 23, Aug 2012 at 03:27 PM
sir, i am very much interested in above concept. please advise me as to how I to go about owning a franchise in a city like Ambejogai
Rakesh Kumar 06, Sep 2012 at 12:21 PM
I am Interested for RANCHI franchise. Pls give me all information regarding this business.
sami 01, Oct 2012 at 04:38 AM
Hi,\r\n I am interested in this and looking for open a franchise of BPO in my location. All travelling facilities are available in my area and i have my own plot please contact me i will give you all details regarding my area please send me the procedure to open it \r\n\r\n\r\n\r\nREGARD
sujeet mahakhud 27, Nov 2012 at 01:06 PM
Hello Sir,\r\n\r\nI am interested for this for odisha , can u please send me the detail procedure to work with it.\r\n\r\nregards,\r\nsujeet
Rajan Kumar Seth 03, Dec 2012 at 05:47 AM
Sir I am very much intrested for Franchise a city of Mandi Himachal Pradesh and I Invest as per your requirement money. With regards R.K.Seth
Rajan Kumar Seth 03, Dec 2012 at 05:53 AM
Respected sir,Good morning,Iam very much intrested in franchise for Mandi Himachal pradesh. I can invest as per company requirements. Thanks
Abhishek Pandey 06, Jan 2013 at 05:11 PM
I am interested for telecom customer\'s care call centers.
Rahul Jante 04, Feb 2013 at 04:12 AM
I am Interested for LATUR(MAHARASTRA) franchise. Pls give me all information regarding this business
sir i want to open a call centre in bilaspur himachal pradesh n able to fulfill your all requirement 08, Jul 2013 at 05:15 PM
plzzz reply me sir/mam
sir i want to open a call centre in bilaspur himachal pradesh n able to fulfill your all requirement 08, Jul 2013 at 05:16 PM
reply plzz
Aman Goyal 17, Sep 2013 at 01:42 PM
Hi Sir,Very good article sir. I am interested in ur above specified project. I want to open it in Hisar,Haryana. namangoyal.in@hotmail.com
Shafi 20, Sep 2013 at 01:37 PM
I am very much interested in above idea. please let me know how i can start own a franchise in kerala
Subhash 05, Oct 2013 at 10:35 AM
Hello Sir. I have gone through the article and have a keen interest in doing the same. Please instruct me for the next steps and also want to know what kind of information do i need for doing the same?? Waiting for your reverts Subhas
SATYANARAYANA N 19, Jan 2014 at 01:28 PM
I have gone through your article its fabulous sir, please advice me regarding how to own your franchise.
shashi kant 26, Jan 2014 at 06:27 PM
hi ! Pls mail details ...
devendra sambhakar 08, Mar 2014 at 01:22 PM
kindly mail the details as i was planning for the same in Raipur, Chhattisgarh
B.murali 03, Apr 2014 at 09:49 AM
pls send me the details about low cost franchises
Rahul Chavan 04, Apr 2014 at 05:54 AM
Hi,I really like this concept & i am very much interested to be a BPO franchise.so kindly mail me the details.Thank you
SREELALAN MANI 13, Apr 2014 at 03:49 AM
Sir I am interested in establishing in Hyderabad. Investment is not an issue as far as the business takes momentum.Await your full project details and contact details as to how to proceed further.
venky 04, May 2014 at 09:27 AM
i am interested for Bhilai, Chhattisgarh so, plz send me the details asap....
Rohit Sethi 17, May 2014 at 01:48 AM
Sir,i am very much interested in the above concept.Please advise me as to how i can go about to own a franchise in my city haridwar.
deep 20, May 2014 at 06:45 AM
hello sir I m interested in this great business opportunity...please send me details...
Ashwani BHardwaj 18, Jun 2014 at 08:39 AM
Hi,I want the Franchise for Himachal Pradesh.Could me please tell me what is the process and how will i get this.waiting for your kind response.Ashwani
binumon 22, Jun 2014 at 10:05 PM
Great thought sir. Please let me know the process and procedures to start up in Trivandrum, Kerala.
Abhijeet Dey 23, Jun 2014 at 04:18 AM
Please send details.
sapna 24, Jun 2014 at 11:52 AM
i am very much interested in above concept. please let me know how i can go about to own a franchise in a city like zirkpur punjab
Alok.anand 27, Jun 2014 at 11:44 PM
heelo sir can u plzz pm me this details to my mail id
Anish mathur 04, Jul 2014 at 08:33 AM
sir,i am interested in above concept,advise me as to how i can take franchise in my city jodhpur.regards,Anish mathur
Adarsh kurian 09, Jul 2014 at 01:04 PM
am interested, pls get me the details,
anlur 10, Jul 2014 at 01:29 PM
Sir plz send me the details for tier 2 and tier 3 cites soon
Ajay Joshi 10, Jul 2014 at 03:03 PM
I am very intrested for franchies at nearest palanpur..
anish mathur 12, Jul 2014 at 05:49 AM
Sir,i am very much interested in the above concept.Please advise me as to how i can go about to own a franchise in my city jodhpur,rajasthan.
ETTA V V RAMESH KUMAR 13, Jul 2014 at 05:56 AM
i am interested to take franchise of BPO . please forward the details of this like how much was the investment?what is the procedure like that give me all details please!
milind shinde 13, Jul 2014 at 07:07 AM
anyone are in pune, can we meet if not pls send me details, thanks
pankaj sugha 15, Jul 2014 at 04:12 AM
sir iam interested in this
HEMANT SUTHAR 05, Aug 2014 at 06:19 AM
i am intrested in bpo call centre franchise so for 10 seats how many investment and earning. my cities is near "AMUL" Anand District - "BORSAD". IT IS TALUKA LEVEL.
Amit Sharma 14, Sep 2014 at 05:59 PM
Please send me details ........... thanks
shashank 15, Dec 2014 at 06:41 PM
send me detail
sandeep 19, Dec 2014 at 01:57 PM
i am interested for franchisee in andhrapradesh. pls mail me the details reg whom to contact and all. Thanku- See more at: http://www.franchiseindia.com/articles/Opportunity/New-Franchises/Reaping-Profits-24X7-249/#sthash.LDFhQGdN.dpuf
Sapana Doshi 01, Jan 2015 at 11:56 AM
Dear Sir,I am interested in opening a call centre in PCMC area with 5 to 10 seats.Pl send me the details.
U.K. Gayen 04, Jan 2015 at 01:13 PM
Sir,In am interested in opening BPO @ kolkata. Please share more detail or give me contact detail so that I can coordinate.
manju chalageri 07, Feb 2015 at 07:19 AM
I am from Hubli Karnataka interested in your concept and view of empowering tier 2 cities please communicate.
Ajay singh Parihar 17, Feb 2015 at 05:47 PM
I am interested in reliance franchise for call center. and I want to know the whole process of starting a call center..please reply me on my email id...
salunkhe santosh 21, Feb 2015 at 11:02 AM
yes i m interest to open that call center pls send me all details snapshot and references
Surbhi Mehta 26, Feb 2015 at 06:42 AM
Dear Sir,I hail from Faridabad, Haryana and am interested in setting up a call centre. Kindly mail me the requirements and the process to go about for the same.
Devendra singh yadav 21, Mar 2015 at 07:41 AM
Dear sir/mam,I am devendra singh yadav, interested in BPO call center Franchisee. Plz tell me what is the process for getting franchise.plz reply
Lakshmipathi M 31, Mar 2015 at 12:00 PM
Dear sir/Madam, I have setup of 25 seaters call center .kindly provide me more details to process further.thank you
rohit raj 03, Apr 2015 at 06:00 AM
Dear sir/mam, I want an inbound call centre with 10 seaters in patna. so plz provide me more details.
Rahul Bhandari 06, Apr 2015 at 02:24 PM
hii, i want to open a call center in neemuch (m.p.)plzz provide me information about it
shakeel 14, Apr 2015 at 12:25 PM
Hi,We are based in tier II City of Maharashtra and already operative with 200+ seats. Looking to grow more by creating job opportunities for local youth. Interested in your concept, please send details or procedure for the same.
Anoop Tiwari 28, Apr 2015 at 11:25 AM
Hi,Dear sir/ mam, I, Anoop Tiwari, is presently having my Consultancy of Financial products and now I wish to move to another Opportunity with Call center in Bhopal, is there any chance to move for the same.
Hari om khinchi 18, May 2015 at 05:08 AM
Dear sir/mam, I want an inbound call centre with 10 seaters in patna. so plz provide me more details.
Awadhesh Kumar Singh 01, Jun 2015 at 07:03 AM
Hi, I am interested to do this Business in Patna . I have a well furnished office situated in Kankarbagh, Patna. Pl Brief me for further course of action. Thanking you.
sachin srivastava 21, Oct 2015 at 08:13 AM
Hello sir, I am willing to open a small bpo in varansi of capacity of 15, so please may i know the procedure. I have space as per as requirements sir. kindly assist.
sachin srivastava 21, Oct 2015 at 08:13 AM
Hello sir, I am willing to open a small bpo in varansi of capacity of 15, so please may i know the procedure? I have space as per as requirements sir kindly assist
ishwar 22, Nov 2015 at 05:23 AM
Hello sir, I am willing to open a small bpo in chandigarh of capacity of 10, so please may i know the procedure? I have space as per as requirements sir kindly assist-
vinu 10, Feb 2016 at 06:02 AM
where can i purchase them.
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