Hotline: 1800 102 2007
X
Search Business Opportunities
Business services 2010-05-18

ClubLaptop: one stop solution for laptops

By Sub Editor
ClubLaptop: one stop solution for laptops

Pioneering a unique and first of its kind business, ClubLaptop serves a complete laptop repair solution to its customers. In an interview Alkesh Agarwal, CEO, ClubLaptop shares with us about his company.

Abha Garyali (AG): Share with us the inception of ‘ClubLaptop’

Alkesh Agarwal (AA): Our experience in the IT industry for over a decade has been instrumental in identifying a huge market gap in the laptop market industry. Laptop sales have been growing around 76 per cent year on year (YOY) in the last five to six years in India. We decided to form a club of laptop owners under the brand name “ClubLaptop” to provide one stop solution for laptop repair, laptop accessories, and new laptop all under one roof.

AG: How is the concept of ClubLaptop evolving in India?

AA: The concept of ClubLaptop has been well accepted by people in general. In case, there is any problem after the laptop is out of warranty, it becomes a real big challenge to get it repaired. The turn around time with Authorised Service Centres is very high and the charges for service and repair/replacement of components are so high that it is better to buy a new laptop rather than getting it repaired. The local desktop engineers disguise themselves as laptop engineers and can cause an irreparable damage to your laptop. Thus, with ClubLaptop such problems are greatly reduced.

AG: What is the USP of ClubLaptop?

AA: At ClubLaptop,, we are laptop service specialist, providing laptop repair facilities for all brands and different laptop models at prices which are up to 60 per cent lower than the Authorised Service Centres. Usage of state-of-art tools, equipments and machineries, highly trained manpower, and usage of high quality components help us in delivering quality services across all our stores through out India.

AG: What can you foretell about the success of laptop solution companies in India?

AA: The laptop repair/service industry is in a very nascent stage in India. There is a tremendous scope for organised laptop repair industry. The demand for laptop is on the rise and so will be the demand for laptop repair. Everywhere desktops are being replaced by laptops because of their falling prices, battery back-up, and mobility.

AG: What inspired you to take the franchise route to expand?

AA: Franchising is a wonderful way to duplicate a successful business model with like minded people. Since we have a successful business model, we believe that franchising will help us in penetrating the market at a break neck speed. This being a service industry, we are looking for entrepreneurs who can partner with us and share the vision of providing a complete laptop repair solution to the customers.

AG: How many centres do you have at present? What are the future target locations for your expansion?

AA: ClubLaptop stores are currently operational in seven cities in India. Further, we have finalised 25 stores in the last three months across India, and we intend to open 250 stores by the end of 2011.

AG: What kind of challenges can be faced while expanding the company through the franchise route? Please share these challenges with us.

AA: This industry requires high level of skilled manpower and constant up dates on the changing technology and models. We need people who have a flair for working in a service industry, people who understand the value of customer service and customer satisfaction. Training and retaining of manpower is a big challenge that we have to meet in due course of time.

AG: What kind of background is necessary for securing a franchise of ClubLaptop?

AA: We require entrepreneurs who love challenges and are capable of adapting to the ever changing business scenario. IT skills or the ability to hire IT skilled people is required. Flair to work in a service industry is certainly required.

AG: What kind of training and support a franchisee would get when partnering with you?

AA: We give a complete business model training to all our franchisees. The training and support is divided into pre-operational and post operational activities. The training includes technical training, marketing training, store handling, accounts, administration, and software training. Theory and practical classes are well supported by manuals and other support documents.

AG: What are the hurdles that can be faced by a franchisee in this business? How can they overcome these challenges?

AA: In service industry, you have to meet the demands of different people at different levels. It is challenging to satisfy few people who are not rational and behave unrealistically in certain circumstances. Franchisees need to take a very calm, rational approach in convincing people about the quality and other aspects of their services. It is always challenging when you have to establish a new concept. Being pioneers, the franchisees will get the early mover advantage in the long run.

Comment
Related opportunities
  • Cosmetics & Beauty Product Stores
    Gulnare Skincare offers skin care solutions for the socially conscious...
    Locations looking for expansion Haryana
    Establishment year 2015
    Franchising Launch Date 2018
    Investment size Rs. 10lac - 20lac
    Space required 270
    Franchise Outlets -NA-
    Franchise Type Unit
    Headquater Faridabad Haryana
  • Kitchen's Heaven was founded by Mr. Savan Kotecha in 2014,..
    Locations looking for expansion Gujarat
    Establishment year 2014
    Franchising Launch Date 2018
    Investment size Rs. 20lac - 30lac
    Space required 500
    Franchise Outlets -NA-
    Franchise Type Unit
    Headquater Ahmedabad Gujarat
  • Real Estate Sub
    About Us: RE/MAX is one of the World’s largest and most..
    Locations looking for expansion New Delhi
    Establishment year 1973
    Franchising Launch Date 2009
    Investment size Rs. 10000 - 50 K
    Space required 1500
    Franchise Outlets -NA-
    Franchise Type Unit, Multiunit
    Headquater South Delhi New Delhi
  • Guest House / Service Apartments
    About Us: A neoteric conception, U HOSTELS offer a plush accommodation..
    Locations looking for expansion New Delhi
    Establishment year 2017
    Franchising Launch Date 2017
    Investment size Rs. 50lac - 1 Cr.
    Space required -NA-
    Franchise Outlets -NA-
    Franchise Type Unit, Multiunit
    Headquater South Delhi New Delhi
Insta-Subscribe to
The Franchising World
Magazine
For hassle free instant subscription, just give your number and email id and our customer care agent will get in touch with you
OR Click here to Subscribe Online
Daily Updates
Submit your email address to receive the latest updates on news & host of opportunities
More Stories

Free Advice - Ask Our Experts