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Swipe Technologies partners with Haptik messaging assistant for seamless customer service

Tags: Swipe Technologies, Haptik, call center, Dropbox, Gmail

February 12, 2015 | COMMENTS ( 0 )

Swipe Technologies partners with Haptik messaging assistant for seamless customer service

Swipe Technologies, India's largest Tablet/Fablets portfolio owner today signed an alliance with Haptik Inc. to offer on-the-go support to its discerning customers through Haptik smartphone messenger app.

This partnership aims to offer customer service beyond the realms of call center working days and working hours. It doesn't only mean customer support for Swipe Users, but also makes Swipe Telecom the first ever company to enable Cash On Delivery purchases of their phones/tablets with a simple message on Haptik itself.

Expressing his thoughts about the deal, Shripal Gandhi, Founder & CEO, Swipe Technologies, said: "Swipe Technologies is pleased to partner with like-minded, innovative and cutting-edge technology mobile application platform Haptik Inc. Thanks to Haptik's mobile app, Swipe customers will be able to resolve their queries within 5 minutes. Customer behavior patterns have confirmed sharp shift from voice to texting preference for a variety of reasons. Swipe has a huge customer support center and Haptik - that is communication by way of touching the mobile screen - will further aid that process."

Haptik is a smartphone app that enables users to get help with products and services over messaging. With 200 companies across 13 categories, the app allows customers to get information and support for over 200 companies in a real time, private, asynchronous way, guaranteeing a response within 5 minutes.

Launched in April 2014, Haptik app is available on iOS & Android and was handpicked by Google as one of the only Indian apps to feature in the Productivity category on Google Play store, alongside apps like Dropbox and Gmail.

With this alliance Swipe not only takes the customer support and engagement up a notch to the convenience of a simple message; but by having Haptik services on their devices it also gives it's users a holistic message assistance app to get information, support & help. Now Swipe Users can find out about Best Mobile Plans, Web-Check In, track their online orders and a lot more with a message on the app.

"Mobile messaging is a new form of Search", said Aakrit Vaish, Co-founder & CEO, Haptik Inc. "Questions around gadgets and technology, especially Telecom is the most frequently asked on Haptik today. Users constantly have queries, and/or are looking for information to make life easier. With Swipe on-board; Swipe Users will have a very convenient time getting help from Haptik."

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